We know home theater - 25th Anniversary
Questions? CALL TOLL FREE 1-888-764-9273
HTmarket.com is a 5-star store as rated by our customers using the Google review system. The Google 5 Star Top Rated icon next to HTmarket's name is a sign of exceptional quality. This distinction means HTmarket.com participates in the Retailer Rating System, where customers who have ordered from us consistently give the highest ratings.
HTmarket.com has been conducting business on the web since 2000 and has been in operation since 1996. This is our 25th Anniversary on the World Wide Web..
Click here to view example customer ratings and comments.
HTmarket.com is hosted on the most secure servers on the internet by Turbify Inc. Entering your credit card information on the HTmarket.com order form is safe and secure. HTmarket employs 128-bit SSL encryption to protect against 99.99% of hacker crime.
We are an accredited member of the Better Business Bureau (BBB) and proudly display the BBBOnLine Reliability Seal. Our BBB rating is A+.
Parent Company:
MarketWare Technologies, Inc.
5215 N. Ravenswood Ave.
Suite 101
Chicago, IL 60640
Phone Orders: 1-773-728-8140
Customer Service Line: 1-773-728-8140
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM CST
Fax Orders: 773-728-8150
Email Address: Sales1 [at] HTmarket [dot] com
For any questions or concerns regarding your order, please email us at info@HTmarket.com. We aim to respond within 24 hours or less.
Shipping Cost Calculation
Shipping charges are determined by the weight, location, and number of shipments in your order. The exact shipping cost will be calculated during checkout, where you can review the charges before finalizing your purchase.
Sales Taxes
We are required to collect sales tax in Illinois, Michigan, New Jersey, Pennsylvania, and Washington for shipments to those states. Use the shopping cart to estimate applicable taxes for these locations. In other states, you may need to remit sales tax independently.
Orders can be canceled within 30 minutes of placement without a cancellation fee. After 30 minutes, canceled orders are subject to a 25% cancellation fee of the item's value. Orders cannot be canceled once they have entered the shipping process. Backorders can be canceled without penalty unless they have already shipped.
Special Orders
Items marked as "Special Order," such as home theater seating, entertainment centers, and personalized items, cannot be canceled under any circumstances.
Business days are Monday through Friday, excluding holidays. For example, if you place an order on a Friday evening and the item ships within two business days, it will ship no later than the following Tuesday. Most items are shipped via UPS Ground, FedEx Ground or LTL Freight. If a product is backordered or special-ordered, we will notify you via email.
Tracking Information
We provide tracking numbers for most orders, allowing you to monitor shipment progress via the link in your order status email.
Upgraded Shipping
To request expedited shipping, contact us at sales1@HTmarket.com or call 888-764-9273. Note: We do not offer compensation for delayed shipments, as the purchase price covers the item(s), not delivery time.
Items in a single order may ship at different times. You will receive email updates for each item. Shipping costs are calculated during checkout based on the weight and location for all items combined.
We proudly ship to over 100 countries worldwide, in addition to destinations outside the continental U.S. (including Alaska, Hawaii, and U.S. territories).
Key Details for International Orders
Shipping costs and delivery times vary by destination and will be calculated during checkout. Additional duties, taxes, or fees may apply, depending on the destination country's regulations. These charges are the responsibility of the recipient. To learn more about our international shipping policies or to inquire about a specific location, email us at info@HTmarket.com.
For further assistance, please contact our customer service team at info@HTmarket.com or call us at 888-764-9273.
Your credit card statement will show charges from HTmarket.com. We accept Visa, MasterCard, American Express, Discover, checks, and wire transfers. For "Ship to" addresses different from "Bill to," your bank may require the alternate address on file to process the payment.
Fraud Protection
Orders flagged as fraudulent will not be processed. If necessary, we may request identification before completing your order.
Inspect all merchandise immediately upon delivery and before signing for the package. Report any damage by noting it on the carrier waybill. Email info1@HTmarket.com within 48 hours for assistance with repairs or replacements. After 48 hours, we are not responsible for defective or damaged products.
General Returns
Return policies vary by product category. Contact us at cust@HTmarket.com for a Return Authorization (RA) number within the specified timeframe. Returns without an RA will not be accepted.
Electronics
Defective products can be exchanged within 15 days. Non-defective products must be factory-sealed for returns. A 25% restocking fee may apply to some items.
Accessories
Must be returned in new, unused condition within 30 days. A 25% restocking fee applies. Installed or assembled items cannot be returned.
Custom Items
Custom or personalized products, including home theater seating and carpeting, are non-returnable.
Privacy
We never share, sell, or trade your personal information.
Security
HTmarket.com uses Turbify's secure e-commerce platform to protect your information with industry-standard encryption.
Coupons must be applied at checkout and cannot be added after an order is placed. Only one coupon per person per order within 45 days. Some manufacturer restrictions may apply.
HTmarket.com reserves the right to cancel any order for any reason. Prices are subject to change without notice.
